CONTEXT We’re continuing to refine LIA (Loyalty Intelligence Agent) copy for Lincoln Audi. Please DO NOT change any engine logic, classification, endpoints, database schema, or campaign wiring. Only update the template text for the 6-month band keys listed below in `app/lia_rules.py` (or wherever the LIA_EOT_6_* and LIA_EOT_6_NUDGES templates are defined). Keep: - All existing template keys exactly the same - All existing data structures - The same placeholder style we already use (e.g. [customer_name], [vehicle_model], etc.) Where I’ve written [FIRST_NAME] and [CURRENT_MODEL], map them onto our existing placeholder variables (e.g. [customer_name], [vehicle_model]). Fallback for missing first name remains “there” as per LIA_TONE_GUIDELINES. This change is ONLY for: - 6-month band templates (EOT_6_* + NUDGE_*_6_*) No other stages or templates should be touched yet. --- 6-MONTH TEMPLATES 1) Key: EOT_6_NEW New text: "Hi [FIRST_NAME], it’s Lia from Lincoln Audi 👋 I look after our customers’ finance agreements and you’re now at a really good point to start planning what you’d like to do next with your [CURRENT_MODEL]. Looking at things over the next few months means you’ve got time to explore options properly rather than rushing at the end. Would you be open to popping in for a quick review?" --- 2) Key: EOT_6_USED New text: "Hi [FIRST_NAME], Lia here from Lincoln Audi. I’m getting in touch because you’re coming into the final stretch of your current agreement on the [CURRENT_MODEL], which makes this a sensible time to talk through what happens next. It’s much easier to get everything lined up in advance, rather than right at the end. Would you have time for a short visit so we can go through it with you?" --- 3) Key: EOT_6_INTRO_NEW New text: "Thanks for getting back to me, [FIRST_NAME]. With only a few months of payments left, it’s a good moment to decide whether you’d like to stay in something similar, change models, or see if we can help line things up differently for you. Do you have a feeling yet for whether you’d like to keep something like the [CURRENT_MODEL], or are you interested in a change?" --- 4) Key: EOT_6_INTRO_USED New text: "Appreciate the reply, [FIRST_NAME], thank you. As you get closer to the end of the agreement, it’s mainly about making sure you’re clear on what happens, how your mileage and the car’s condition fit in, and what your options are from there. Are you leaning towards keeping the car for a bit, or would you like to understand what changing out of it could look like?" --- 5) Key: NUDGE_1_6_NEW New text: "Hi [FIRST_NAME], it’s Lia at Lincoln Audi. I’m just following up on my earlier message, as you’re now at a stage where it’s worth getting a proper look at what your next steps could be with the [CURRENT_MODEL]. If we could find you a convenient time to pop in, would you be interested in a quick review over the next few weeks?" --- 6) Key: NUDGE_1_6_USED New text: "Hi [FIRST_NAME], Lia here from Lincoln Audi. I wanted to gently check in because, with only a few months left on the agreement for your [CURRENT_MODEL], it’s a good opportunity to see how everything is sitting and what that means for the end. Would you be open to a short appointment so we can talk it through properly?" --- 7) Key: NUDGE_2_6_NEW New text: "Hi [FIRST_NAME], I know things get busy so I’ll keep this brief. Looking at your options now rather than right at the end usually gives you more choice and avoids any last-minute decisions when the agreement finishes. If we were to arrange something, do weekdays or Saturdays usually work better for you?" --- 8) Key: NUDGE_2_6_USED New text: "Hi [FIRST_NAME], Lia from Lincoln Audi here again. Where you are in the agreement is a sensible time to understand how your [CURRENT_MODEL], mileage and end-of-term position all fit together, so there are no surprises later. If we set up a quick review at the showroom, would a weekday or a Saturday normally be easier for you?" --- 9) Key: NUDGE_3_6_NEW New text: "Hi [FIRST_NAME], I don’t want to keep bothering you, so I’ll make this my last little nudge. If getting in to see us is tricky at the moment, I can ask one of our advisors to give you a quick call first, just to run through your options and whether a visit would be worthwhile. Would you rather we keep things here on WhatsApp for now, or would a short call work better?" --- 10) Key: NUDGE_3_6_USED New text: "Hi [FIRST_NAME], Lia at Lincoln Audi – this will be my last check-in. If it helps, I can get someone from the team to give you a short call to talk through what the end of the agreement on your [CURRENT_MODEL] looks like, and then you can decide if you’d like to come in. Would you prefer to stay on WhatsApp, or have a quick call instead?" --- Once these are updated, please: 1) Confirm there are no syntax errors / missing keys and that placeholders map correctly. 2) Check that line breaks and spacing render sensibly for WhatsApp. 3) Do not change any other template keys or behaviour until we’ve signed off this banding.