CPO – small but important UX patch for appointment confirmations.

Right now, when a customer picks a time, LIA confirms with something like:

“Thanks [FIRST_NAME] – I’ve booked that in for you at Lincoln Audi…”

…but it doesn’t restate the actual date and time. For real customers, we want explicit, unambiguous confirmation in every APPOINTMENT_CONFIRMED reply.

Please implement the following:

1) New metadata fields from the engine → URE → LIA

For any APPOINTMENT_CONFIRMED flow, the engine should pass two display-ready fields to LIA:

- appointment_date_display  (e.g. "Saturday 6 December" or "Saturday 06/12/2025")
- appointment_time_display  (e.g. "2:00pm")

These don’t need to be full ISO datetimes – just human-friendly strings the LLM can drop into the reply.

2) LIA behaviour rule (T3_APPOINTMENT – confirmation)

Update the LIA system prompt / behaviour section for T3_APPOINTMENT so that for mode = APPOINTMENT_CONFIRMED:

- The reply MUST explicitly restate date and time.
- It should also mention Lincoln Audi so the customer knows where they’re going.

Example target pattern:

“Thanks [FIRST_NAME] – I’ve booked that in for you on [appointment_date_display] at [appointment_time_display] at Lincoln Audi.

If anything changes, just drop me a quick message here and I’ll happily move it.”

3) Template / prompt alignment

In the templates / prompt:

- Make it clear that APPOINTMENT_CONFIRMED replies must:
  - Include both [appointment_date_display] and [appointment_time_display]
  - Still stay within 1–3 short paragraphs
  - End with a light reassurance / instruction (“If anything changes…”)

4) Guardrails (no behaviour change)

- Do NOT change when APPOINTMENT_CONFIRMED triggers – that’s already working.
- Do NOT alter appointment_status handling (BOOKED / INVITED etc.).
- This is purely a wording/metadata improvement so the customer sees the exact date and time in plain English.

Once that’s in place, I’ll re-test:

1) “Hi, could I pop in on Saturday to look at options?”
2) LIA offers two times
3) I pick a time
4) Reply must clearly say: “You’re booked in on [day/date] at [time] at Lincoln Audi…”

Thanks – this will make the confirmations feel much more professional and reduce any “wait, when am I actually booked in?” confusion.