Here’s a one-message prompt you can paste straight into your CTO Replit chat to get the Soft-No / Pause / Defer pack loaded and wired in.

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👉 Prompt to send to CTO in Replit

Task: Implement LIA Soft-No / Pause / Defer Template Pack

Please implement the “LIA SOFT-NO / PAUSE / DEFER PACK” as a separate, modular template group and wire it into the existing URE behaviour.

1. Create a new template group in app/lia_rules.py

Add this dictionary (or equivalent) near the other template groups:

LIA_SOFT_NO_DEFER_TEMPLATES = {
    "T2_SOFT_NO_FIRST": (
        "No problem at all — I know the timing has to be right for you.\n"
        "If it helps, we can keep things really simple and just look at the options whenever you’re free.\n"
        "Are weekdays or Saturdays usually better for you?"
    ),
    "T2_SOFT_NO_FINAL": (
        "Of course — that’s absolutely fine.\n"
        "I don’t want to pester you, so I’ll leave things with you for now.\n"
        "If you ever want to look at your options, just drop me a message here."
    ),
    "DEFER_CUSTOMER_REQUEST": (
        "No problem at all — thanks for letting me know.\n"
        "I’ll make sure we get back in touch at a better time so you’re not rushed into anything."
    ),
    "BUSY_NOW": (
        "No worries at all — I know how busy things get.\n"
        "Just let me know when’s usually easier for you and I’ll keep it simple."
    ),
    "CALLBACK_REQUESTED": (
        "Of course — I’ll get one of the team to give you a quick call.\n"
        "Is there a time that normally works best for you?"
    ),
    "NOT_INTERESTED_PAUSE": (
        "No problem at all — I’ll leave things with you for now.\n"
        "If your plans change at any point, just let me know and I’ll help however I can."
    ),
}

Make sure this group is imported / accessible wherever other LIA template groups are used.

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2. Wire these templates into the URE behaviour

In app/lia_ure.py (or wherever we select reply templates based on tier + state), please:
	•	When tier == "T2_SOFT_OBJECTION" and soft_no_count == 1
→ use LIA_SOFT_NO_DEFER_TEMPLATES["T2_SOFT_NO_FIRST"]
→ keep status = "active" (no pause).
	•	When tier == "T2_SOFT_OBJECTION" and soft_no_count >= 2
→ use LIA_SOFT_NO_DEFER_TEMPLATES["T2_SOFT_NO_FINAL"]
→ set:
	•	status = "paused"
	•	defer_until = today + 60 days
	•	defer_reason = "Two soft objections - parked for 60 days"
	•	When we detect a time-based defer phrase like
“try me again next month”, “after Christmas”, “contact me in February”:
→ use LIA_SOFT_NO_DEFER_TEMPLPLATES["DEFER_CUSTOMER_REQUEST"]
→ set:
	•	status = "paused"
	•	defer_until = parsed future date (or +30 days fallback)
	•	defer_reason = "customer_requested_defer"
	•	When the customer is simply busy right now (“I’m at work”, “busy at the moment”, “can’t talk right now”):
→ use LIA_SOFT_NO_DEFER_TEMPLATES["BUSY_NOW"]
→ keep:
	•	status = "active"
	•	DON’T increment soft_no_count
	•	When the customer explicitly asks for a call instead of WhatsApp (“just call me”, “can someone phone me”):
→ use LIA_SOFT_NO_DEFER_TEMPLATES["CALLBACK_REQUESTED"]
→ set:
	•	needs_human_review = True
	•	status = "paused" (or whatever we use for callback queues)
	•	escalation_reason = "customer_requested_callback"
	•	When the customer says “not interested right now” or “leave it for now” (but NOT “stop / don’t contact me again”):
→ use LIA_SOFT_NO_DEFER_TEMPLATES["NOT_INTERESTED_PAUSE"]
→ set:
	•	status = "paused"
	•	defer_until = today + 60 days
	•	defer_reason = "not_interested_now"
	•	Do NOT set DNC. This is not a T6 opt-out.

T6 true opt-outs (“stop”, “unsubscribe”, “don’t contact me again”) should still use the separate T6 templates and set status = "dnc".

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3. Sanity checks / quick tests

Please add (or update) a few unit-style tests or simple manual cases to confirm:
	1.	First soft no → returns T2_SOFT_NO_FIRST text, status = active, soft_no_count = 1.
	2.	Second soft no → returns T2_SOFT_NO_FINAL, status = paused, defer_until set ~60 days in future.
	3.	“Try me again next month” → uses DEFER_CUSTOMER_REQUEST and sets status = paused + defer_until ~30 days or parsed date.
	4.	“I’m busy at work right now” → uses BUSY_NOW, keeps status = active, doesn’t increment soft_no_count.
	5.	“Just give me a ring” → uses CALLBACK_REQUESTED, sets needs_human_review = True and escalation_reason = "customer_requested_callback".
	6.	“Not interested right now” → uses NOT_INTERESTED_PAUSE, sets status = paused and defer_until ~60 days, without DNC.

Once that’s done, the soft-no / pause / defer behaviour will be fully aligned with the latest LIA spec.

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When you’re back on tomorrow, we can pick up the next packs (T1/T3 refinements, final merge, etc.) and then build a tiny QA checklist you can run through on your own.