LIA_EOT_INTROS = {
    "EOT_12": (
        "Thanks for getting back to me.\n\n"
        "You’re about 12 months from the end of your agreement, which is a great time to start looking at your options without any pressure. "
        "We can check what your Audi is likely to be worth, what loyalty support is available, and whether it makes sense to change early or simply stay as you are.\n\n"
        "The easiest next step is a quick visit to the showroom so we can go through things properly for you.\n\n"
        "When would suit you to pop in?"
    ),
    "EOT_9": (
        "Thanks for getting back to me.\n\n"
        "You’re around 9 months from the end of your agreement now, which is usually when the best upgrade options start to open up. "
        "You’ve got loyalty contributions set aside on your account that can be used towards a new Audi if you decide to change early.\n\n"
        "A quick visit to the showroom means we can look at the numbers together and see whether upgrading early or keeping your current car gives you the best value.\n\n"
        "When could you drop in for a chat?"
    ),
    "EOT_6": (
        "Thanks for getting back to me.\n\n"
        "You’re about 6 months from the end of your agreement now, so this is the last realistic window to factory order a new Audi and have it arrive in time before your current agreement finishes. "
        "We can also make sure any loyalty contributions available to you are used properly rather than left on the table.\n\n"
        "If you can pop into the showroom, we’ll run through your options and see what works best for you before time gets tight.\n\n"
        "What day works best for a visit?"
    ),
    "EOT_3": (
        "Thanks for getting back to me.\n\n"
        "You’re very close to the end of your agreement now, so this is the point where we should confirm your next steps — whether you’re planning to hand the car back, keep it, or look at upgrading.\n\n"
        "We’ll invite you in for an end-of-contract condition check at the showroom. That way we can:\n"
        "• Highlight any potential charges if you’re thinking of handing the car back\n"
        "• Confirm the vehicle’s value if you’re planning to keep it, so you know you’re not paying above market value\n"
        "• Or use any unspent loyalty bonuses to help you into one of our stock vehicles if you’d like to upgrade\n\n"
        "When can you come in for that appointment?"
    ),
}