Nice. Let’s package this properly so you’ve got everything in one place.

You asked for D = all of the above, so here’s:
	1.	✅ A Replit Agent prompt (copy–paste into the agent)
	2.	✅ A JSON version (for DB / Make.com templates)
	3.	✅ A Python patch (if you want to paste directly instead of using the agent)

⸻

1️⃣ Replit Agent Prompt – 12-Month Templates (NEW + USED)

Copy–paste everything in this grey block into the Replit Agent:

Please update the file:

app/lia_rules.py

with the following changes.
Do not change any existing logic, only add or replace these three dictionaries for the 12-month milestone.

⸻

1. Add or replace LIA_EOT_12_OUTBOUND

Insert this near the other EOT / outbound message dictionaries (and overwrite any existing LIA_EOT_12_OUTBOUND definition):

# 12-MONTH OUTBOUND MESSAGES (NEW + USED)

LIA_EOT_12_OUTBOUND = {
    "NEW": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been reviewing your account and you’re about 12 months from the end of your agreement.\n"
        "This is usually when customers start looking at their next steps — mainly because the car is still strong in "
        "the market, you’re approaching MOT and warranty timelines, and Audi often provides early loyalty support "
        "around this point.\n\n"
        "If you’d like, I can put together a quick overview of your options.\n"
        "Is there a particular model you’ve been thinking about next?"
    ),
    "USED": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been reviewing your account and you’re roughly 12 months from the end of your agreement.\n\n"
        "If there’s a type of car you’d like to move into next, this is a great time to start looking — and depending "
        "on your profile, you may also qualify for loyalty contributions that can make moving into a new Audi more "
        "affordable than you’d expect.\n\n"
        "What kind of car are you thinking about for your next one?"
    ),
}


⸻

2. Add or replace LIA_EOT_12_INTROS

Insert this near the other intro / first-reply dictionaries (and overwrite any existing LIA_EOT_12_INTROS definition):

# 12-MONTH FIRST-REPLY INTROS (NEW + USED)

LIA_EOT_12_INTROS = {
    "NEW": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At around 12 months to go, most customers find this is where the best value sits — your car is still strong "
        "in the market, you’re ahead of MOT and warranty timelines, and Audi usually releases early loyalty "
        "contributions to help with the upgrade.\n\n"
        "The quickest way to get this right for you is a short visit to the showroom so we can look at your exact "
        "options together.\n"
        "When’s good for you?"
    ),
    "USED": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At around 12 months to go, many customers start narrowing down what they’d like next — whether that’s another "
        "used Audi or seeing how a new model compares, especially with the loyalty support you may qualify for.\n\n"
        "The easiest way to get this right for you is a quick visit so we can go through the options properly and "
        "match something to your budget and driving needs.\n"
        "When could you pop in?"
    ),
}


⸻

3. Add or replace LIA_EOT_12_NUDGES

Insert this near the existing nudge templates (and overwrite any existing LIA_EOT_12_NUDGES definition):

# 12-MONTH NUDGE SEQUENCE

LIA_EOT_12_NUDGES = {
    "NUDGE_1_12_NEW": (
        "Hi [customer_name], just checking in — I’ve had another look at your profile and you’re in the window where "
        "customers normally get the best value from upgrading early.\n"
        "If you’d like me to run through your options, I can pull everything together for you."
    ),
    "NUDGE_2_12_NEW": (
        "Hi [customer_name], I’ve just reviewed the latest Audi loyalty support for your model.\n"
        "There may be a couple of options that work better than expected, depending on what you’re thinking for your "
        "next car.\n"
        "Would you like me to put together a quick comparison?"
    ),
    "NUDGE_3_12_NEW": (
        "Hi [customer_name], happy to help whenever you’re ready.\n"
        "If it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the "
        "best-value options before anything changes in the market.\n"
        "Would you like me to set that up?"
    ),
    "NUDGE_1_12_USED": (
        "Hi [customer_name], just a quick check-in — if you’ve got an idea of the type of Audi you’d like next, "
        "I can start searching for you.\n"
        "We often get options in early before they go online."
    ),
    "NUDGE_2_12_USED": (
        "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty incentives you can use — even "
        "on new models — depending on what suits you best.\n"
        "Would you like me to send you a couple of options?"
    ),
    "NUDGE_3_12_USED": (
        "Hi [customer_name], no rush at all.\n"
        "If it helps, I can arrange for one of our advisors to give you a quick call and talk through the early "
        "upgrade options — whether used or new — and see what might work best.\n"
        "Would you like me to arrange that?"
    ),
}


⸻

Please:
	1.	Ensure there are no duplicate definitions of these dicts left behind.
	2.	Keep all other logic, functions, and imports unchanged.
	3.	Confirm the file still has valid Python syntax and the server runs without errors.

⸻

2️⃣ JSON Version (for DB / Make / Supabase templates)

Here’s a JSON structure you can drop into a config table or Make variable:

{
  "EOT_12": {
    "NEW": {
      "outbound": "Hi [customer_name], it’s Lia from Lincoln Audi.\n\nI’ve just been reviewing your account and you’re about 12 months from the end of your agreement.\nThis is usually when customers start looking at their next steps — mainly because the car is still strong in the market, you’re approaching MOT and warranty timelines, and Audi often provides early loyalty support around this point.\n\nIf you’d like, I can put together a quick overview of your options.\nIs there a particular model you’ve been thinking about next?",
      "first_reply": "Thanks for getting back to me, [customer_name].\n\nAt around 12 months to go, most customers find this is where the best value sits — your car is still strong in the market, you’re ahead of MOT and warranty timelines, and Audi usually releases early loyalty contributions to help with the upgrade.\n\nThe quickest way to get this right for you is a short visit to the showroom so we can look at your exact options together.\nWhen’s good for you?",
      "nudges": {
        "NUDGE_1_12_NEW": "Hi [customer_name], just checking in — I’ve had another look at your profile and you’re in the window where customers normally get the best value from upgrading early.\nIf you’d like me to run through your options, I can pull everything together for you.",
        "NUDGE_2_12_NEW": "Hi [customer_name], I’ve just reviewed the latest Audi loyalty support for your model.\nThere may be a couple of options that work better than expected, depending on what you’re thinking for your next car.\nWould you like me to put together a quick comparison?",
        "NUDGE_3_12_NEW": "Hi [customer_name], happy to help whenever you’re ready.\nIf it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the best-value options before anything changes in the market.\nWould you like me to set that up?"
      }
    },
    "USED": {
      "outbound": "Hi [customer_name], it’s Lia from Lincoln Audi.\n\nI’ve just been reviewing your account and you’re roughly 12 months from the end of your agreement.\n\nIf there’s a type of car you’d like to move into next, this is a great time to start looking — and depending on your profile, you may also qualify for loyalty contributions that can make moving into a new Audi more affordable than you’d expect.\n\nWhat kind of car are you thinking about for your next one?",
      "first_reply": "Thanks for getting back to me, [customer_name].\n\nAt around 12 months to go, many customers start narrowing down what they’d like next — whether that’s another used Audi or seeing how a new model compares, especially with the loyalty support you may qualify for.\n\nThe easiest way to get this right for you is a quick visit so we can go through the options properly and match something to your budget and driving needs.\nWhen could you pop in?",
      "nudges": {
        "NUDGE_1_12_USED": "Hi [customer_name], just a quick check-in — if you’ve got an idea of the type of Audi you’d like next, I can start searching for you.\nWe often get options in early before they go online.",
        "NUDGE_2_12_USED": "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty incentives you can use — even on new models — depending on what suits you best.\nWould you like me to send you a couple of options?",
        "NUDGE_3_12_USED": "Hi [customer_name], no rush at all.\nIf it helps, I can arrange for one of our advisors to give you a quick call and talk through the early upgrade options — whether used or new — and see what might work best.\nWould you like me to arrange that?"
      }
    }
  }
}

You can map those keys to:
	•	template_key in dp_templates
	•	or a JSONB config field in Supabase
	•	or Make variables for routing

⸻

3️⃣ Python Patch (if you want to paste manually)

If you don’t bother with the agent, you can paste this straight into app/lia_rules.py, replacing any existing 12-month dicts:

# 12-MONTH OUTBOUND MESSAGES (NEW + USED)

LIA_EOT_12_OUTBOUND = {
    "NEW": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been reviewing your account and you’re about 12 months from the end of your agreement.\n"
        "This is usually when customers start looking at their next steps — mainly because the car is still strong in "
        "the market, you’re approaching MOT and warranty timelines, and Audi often provides early loyalty support "
        "around this point.\n\n"
        "If you’d like, I can put together a quick overview of your options.\n"
        "Is there a particular model you’ve been thinking about next?"
    ),
    "USED": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been reviewing your account and you’re roughly 12 months from the end of your agreement.\n\n"
        "If there’s a type of car you’d like to move into next, this is a great time to start looking — and depending "
        "on your profile, you may also qualify for loyalty contributions that can make moving into a new Audi more "
        "affordable than you’d expect.\n\n"
        "What kind of car are you thinking about for your next one?"
    ),
}


# 12-MONTH FIRST-REPLY INTROS (NEW + USED)

LIA_EOT_12_INTROS = {
    "NEW": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At around 12 months to go, most customers find this is where the best value sits — your car is still strong "
        "in the market, you’re ahead of MOT and warranty timelines, and Audi usually releases early loyalty "
        "contributions to help with the upgrade.\n\n"
        "The quickest way to get this right for you is a short visit to the showroom so we can look at your exact "
        "options together.\n"
        "When’s good for you?"
    ),
    "USED": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At around 12 months to go, many customers start narrowing down what they’d like next — whether that’s another "
        "used Audi or seeing how a new model compares, especially with the loyalty support you may qualify for.\n\n"
        "The easiest way to get this right for you is a quick visit so we can go through the options properly and "
        "match something to your budget and driving needs.\n"
        "When could you pop in?"
    ),
}


# 12-MONTH NUDGE SEQUENCE

LIA_EOT_12_NUDGES = {
    "NUDGE_1_12_NEW": (
        "Hi [customer_name], just checking in — I’ve had another look at your profile and you’re in the window where "
        "customers normally get the best value from upgrading early.\n"
        "If you’d like me to run through your options, I can pull everything together for you."
    ),
    "NUDGE_2_12_NEW": (
        "Hi [customer_name], I’ve just reviewed the latest Audi loyalty support for your model.\n"
        "There may be a couple of options that work better than expected, depending on what you’re thinking for your "
        "next car.\n"
        "Would you like me to put together a quick comparison?"
    ),
    "NUDGE_3_12_NEW": (
        "Hi [customer_name], happy to help whenever you’re ready.\n"
        "If it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the "
        "best-value options before anything changes in the market.\n"
        "Would you like me to set that up?"
    ),
    "NUDGE_1_12_USED": (
        "Hi [customer_name], just a quick check-in — if you’ve got an idea of the type of Audi you’d like next, "
        "I can start searching for you.\n"
        "We often get options in early before they go online."
    ),
    "NUDGE_2_12_USED": (
        "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty incentives you can use — even "
        "on new models — depending on what suits you best.\n"
        "Would you like me to send you a couple of options?"
    ),
    "NUDGE_3_12_USED": (
        "Hi [customer_name], no rush at all.\n"
        "If it helps, I can arrange for one of our advisors to give you a quick call and talk through the early "
        "upgrade options — whether used or new — and see what might work best.\n"
        "Would you like me to arrange that?"
    ),
}


⸻

If you want, next we can:
	•	Line up 9 / 6 / 3-month templates to exactly mirror this structure, or
	•	Write some Make.com test payloads to hammer the different NEW/USED + nudge paths and check the live responses.