Nice, Version B it is – the “unused loyalty money + strong market” story. 🔧
I’ll give you everything for 9 months in the same structure as 12 months.

You now get:
	1.	Replit Agent prompt (copy–paste into the agent)
	2.	JSON config (for DB / Make)
	3.	Python patch block (if you want to paste manually)

⸻

1️⃣ Replit Agent Prompt – 9-Month NEW + USED Journey

Copy this whole grey block into the Replit Agent:

Please update the file:

app/lia_rules.py

with the following changes for the 9-month EOT journey.
Do not change any existing logic or functions, just add/replace these three dictionaries:
	•	LIA_EOT_9_OUTBOUND
	•	LIA_EOT_9_INTROS
	•	LIA_EOT_9_NUDGES

⸻

1. Add or replace LIA_EOT_9_OUTBOUND

# 9-MONTH OUTBOUND MESSAGES (NEW + USED)

LIA_EOT_9_OUTBOUND = {
    "NEW": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been looking over your agreement and you’re now getting close to the final year of your term.\n\n"
        "You’ve got some unused loyalty support sitting against your profile, and your current Audi is still in a strong "
        "position in the market. This is often when customers are able to move into the best value version of their next car.\n\n"
        "If you’d like, I can take a look at how that could work for you and share a couple of options.\n"
        "Is there a particular model or change you’ve had in mind?"
    ),
    "USED": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just reviewed your account and you’re moving towards the last year of your agreement.\n\n"
        "If there’s a type of car you’d like to move into next, we can start looking now so you’ve got time to find the right fit. "
        "You may also be eligible for loyalty contributions that could make moving into a new Audi more achievable than expected.\n\n"
        "What sort of car are you thinking about for your next one?"
    ),
}


⸻

2. Add or replace LIA_EOT_9_INTROS

# 9-MONTH FIRST-REPLY INTROS (NEW + USED)

LIA_EOT_9_INTROS = {
    "NEW": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "Right now you’ve still got the benefit of a strong market position on your current car, plus unused loyalty money "
        "sitting on your account. That’s usually when we can put together some of the best value upgrade options — especially "
        "before you get right up to the end of the term.\n\n"
        "The easiest way to do this properly is a quick visit to the showroom so we can run through the numbers and choices "
        "together.\n"
        "When might you be able to pop in?"
    ),
    "USED": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At this stage, a lot of customers like to decide whether they’ll stay in a used Audi or see how a new model compares, "
        "especially if loyalty support is available to help with the change.\n\n"
        "A short visit to the showroom gives us the chance to look at both options side by side and find what works best for "
        "your budget and how you use the car.\n"
        "When could you drop in?"
    ),
}


⸻

3. Add or replace LIA_EOT_9_NUDGES

# 9-MONTH NUDGE SEQUENCE (NEW + USED)

LIA_EOT_9_NUDGES = {
    # NEW – 9 months
    "NUDGE_1_9_NEW": (
        "Hi [customer_name], just a quick check-in — you’ve still got unused loyalty support on your profile and your current "
        "Audi is in a good place in the market.\n"
        "If you’d like, I can have a look at what that could mean for your next car and share a couple of best-value options."
    ),
    "NUDGE_2_9_NEW": (
        "Hi [customer_name], I’ve had another look at your details and there may be a few early upgrade routes that work well — "
        "in some cases customers move into a newer model while keeping things comfortable on the monthly payment.\n"
        "Would you like me to put together a simple comparison for you?"
    ),
    "NUDGE_3_9_NEW": (
        "Hi [customer_name], no rush at all — I’m here when you’re ready.\n"
        "If it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the options before "
        "anything changes with support or market values.\n"
        "Would you like me to set that up?"
    ),

    # USED – 9 months
    "NUDGE_1_9_USED": (
        "Hi [customer_name], just checking in — if you’ve got an idea of what you’d like next, I can start lining up some "
        "options for you before the good ones disappear.\n"
        "It’s a nice point in the agreement to look ahead without any rush."
    ),
    "NUDGE_2_9_USED": (
        "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty contributions available that we can "
        "use — either to help with another used Audi or to see how a new model compares.\n"
        "Would you like me to show you a couple of examples?"
    ),
    "NUDGE_3_9_USED": (
        "Hi [customer_name], happy to help whenever it suits you.\n"
        "If you’d prefer to talk it through, I can arrange for one of our advisors to give you a quick call and go over the "
        "early upgrade options and what might fit best.\n"
        "Would you like me to organise that?"
    ),
}


⸻

Please:
	1.	Remove or replace any existing LIA_EOT_9_OUTBOUND, LIA_EOT_9_INTROS, and LIA_EOT_9_NUDGES so there is only one definition of each.
	2.	Keep all other dictionaries and functions in lia_rules.py unchanged.
	3.	Make sure the file still has valid Python syntax and the dashboard server starts without errors.

⸻

2️⃣ JSON Version (for DB / Make / Supabase)

If you want to store these in a table or Make variable:

{
  "EOT_9": {
    "NEW": {
      "outbound": "Hi [customer_name], it’s Lia from Lincoln Audi.\n\nI’ve just been looking over your agreement and you’re now getting close to the final year of your term.\n\nYou’ve got some unused loyalty support sitting against your profile, and your current Audi is still in a strong position in the market. This is often when customers are able to move into the best value version of their next car.\n\nIf you’d like, I can take a look at how that could work for you and share a couple of options.\nIs there a particular model or change you’ve had in mind?",
      "first_reply": "Thanks for getting back to me, [customer_name].\n\nRight now you’ve still got the benefit of a strong market position on your current car, plus unused loyalty money sitting on your account. That’s usually when we can put together some of the best value upgrade options — especially before you get right up to the end of the term.\n\nThe easiest way to do this properly is a quick visit to the showroom so we can run through the numbers and choices together.\nWhen might you be able to pop in?",
      "nudges": {
        "NUDGE_1_9_NEW": "Hi [customer_name], just a quick check-in — you’ve still got unused loyalty support on your profile and your current Audi is in a good place in the market.\nIf you’d like, I can have a look at what that could mean for your next car and share a couple of best-value options.",
        "NUDGE_2_9_NEW": "Hi [customer_name], I’ve had another look at your details and there may be a few early upgrade routes that work well — in some cases customers move into a newer model while keeping things comfortable on the monthly payment.\nWould you like me to put together a simple comparison for you?",
        "NUDGE_3_9_NEW": "Hi [customer_name], no rush at all — I’m here when you’re ready.\nIf it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the options before anything changes with support or market values.\nWould you like me to set that up?"
      }
    },
    "USED": {
      "outbound": "Hi [customer_name], it’s Lia from Lincoln Audi.\n\nI’ve just reviewed your account and you’re moving towards the last year of your agreement.\n\nIf there’s a type of car you’d like to move into next, we can start looking now so you’ve got time to find the right fit. You may also be eligible for loyalty contributions that could make moving into a new Audi more achievable than expected.\n\nWhat sort of car are you thinking about for your next one?",
      "first_reply": "Thanks for getting back to me, [customer_name].\n\nAt this stage, a lot of customers like to decide whether they’ll stay in a used Audi or see how a new model compares, especially if loyalty support is available to help with the change.\n\nA short visit to the showroom gives us the chance to look at both options side by side and find what works best for your budget and how you use the car.\nWhen could you drop in?",
      "nudges": {
        "NUDGE_1_9_USED": "Hi [customer_name], just checking in — if you’ve got an idea of what you’d like next, I can start lining up some options for you before the good ones disappear.\nIt’s a nice point in the agreement to look ahead without any rush.",
        "NUDGE_2_9_USED": "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty contributions available that we can use — either to help with another used Audi or to see how a new model compares.\nWould you like me to show you a couple of examples?",
        "NUDGE_3_9_USED": "Hi [customer_name], happy to help whenever it suits you.\nIf you’d prefer to talk it through, I can arrange for one of our advisors to give you a quick call and go over the early upgrade options and what might fit best.\nWould you like me to organise that?"
      }
    }
  }
}


⸻

3️⃣ Python Patch Block (manual paste option)

If you’d rather paste directly into app/lia_rules.py instead of using the agent:

# 9-MONTH OUTBOUND MESSAGES (NEW + USED)

LIA_EOT_9_OUTBOUND = {
    "NEW": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just been looking over your agreement and you’re now getting close to the final year of your term.\n\n"
        "You’ve got some unused loyalty support sitting against your profile, and your current Audi is still in a strong "
        "position in the market. This is often when customers are able to move into the best value version of their next car.\n\n"
        "If you’d like, I can take a look at how that could work for you and share a couple of options.\n"
        "Is there a particular model or change you’ve had in mind?"
    ),
    "USED": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve just reviewed your account and you’re moving towards the last year of your agreement.\n\n"
        "If there’s a type of car you’d like to move into next, we can start looking now so you’ve got time to find the right fit. "
        "You may also be eligible for loyalty contributions that could make moving into a new Audi more achievable than expected.\n\n"
        "What sort of car are you thinking about for your next one?"
    ),
}


# 9-MONTH FIRST-REPLY INTROS (NEW + USED)

LIA_EOT_9_INTROS = {
    "NEW": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "Right now you’ve still got the benefit of a strong market position on your current car, plus unused loyalty money "
        "sitting on your account. That’s usually when we can put together some of the best value upgrade options — especially "
        "before you get right up to the end of the term.\n\n"
        "The easiest way to do this properly is a quick visit to the showroom so we can run through the numbers and choices "
        "together.\n"
        "When might you be able to pop in?"
    ),
    "USED": (
        "Thanks for getting back to me, [customer_name].\n\n"
        "At this stage, a lot of customers like to decide whether they’ll stay in a used Audi or see how a new model compares, "
        "especially if loyalty support is available to help with the change.\n\n"
        "A short visit to the showroom gives us the chance to look at both options side by side and find what works best for "
        "your budget and how you use the car.\n"
        "When could you drop in?"
    ),
}


# 9-MONTH NUDGE SEQUENCE (NEW + USED)

LIA_EOT_9_NUDGES = {
    # NEW – 9 months
    "NUDGE_1_9_NEW": (
        "Hi [customer_name], just a quick check-in — you’ve still got unused loyalty support on your profile and your current "
        "Audi is in a good place in the market.\n"
        "If you’d like, I can have a look at what that could mean for your next car and share a couple of best-value options."
    ),
    "NUDGE_2_9_NEW": (
        "Hi [customer_name], I’ve had another look at your details and there may be a few early upgrade routes that work well — "
        "in some cases customers move into a newer model while keeping things comfortable on the monthly payment.\n"
        "Would you like me to put together a simple comparison for you?"
    ),
    "NUDGE_3_9_NEW": (
        "Hi [customer_name], no rush at all — I’m here when you’re ready.\n"
        "If it’s easier, I can arrange for one of our advisors to give you a quick call and talk through the options before "
        "anything changes with support or market values.\n"
        "Would you like me to set that up?"
    ),

    # USED – 9 months
    "NUDGE_1_9_USED": (
        "Hi [customer_name], just checking in — if you’ve got an idea of what you’d like next, I can start lining up some "
        "options for you before the good ones disappear.\n"
        "It’s a nice point in the agreement to look ahead without any rush."
    ),
    "NUDGE_2_9_USED": (
        "Hi [customer_name], I’ve rechecked your profile and there may be some loyalty contributions available that we can "
        "use — either to help with another used Audi or to see how a new model compares.\n"
        "Would you like me to show you a couple of examples?"
    ),
    "NUDGE_3_9_USED": (
        "Hi [customer_name], happy to help whenever it suits you.\n"
        "If you’d prefer to talk it through, I can arrange for one of our advisors to give you a quick call and go over the "
        "early upgrade options and what might fit best.\n"
        "Would you like me to organise that?"
    ),
}


⸻

If you want, next we can tighten 6-month and 3-month messaging so the urgency steps up cleanly from what you’ve now got at 18 → 12 → 9 months.