Nice, let’s tie off the 18-month milestone the same way.
Here’s a ready-to-paste Replit Agent prompt for you.

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🧠 Replit Agent Prompt — Add 18-Month EOT Templates

Paste this into the Replit Agent:

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Please update the file:

app/lia_rules.py

with the following changes.
Do not change any existing logic, only add the new dictionaries.

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1️⃣ Add LIA_EOT_18_OUTBOUND

Insert this near the other EOT / outbound message dictionaries:

# 18-MONTH OUTBOUND MESSAGES (NEW + USED)

LIA_EOT_18_OUTBOUND = {
    "NEW": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "I’ve been reviewing your account and noticed you’re around 18 months away from the end of your agreement.\n"
        "This is usually a great time for a quick end-of-warranty check, just to make sure everything is running "
        "smoothly and to highlight anything worth addressing while the car is still fully covered.\n\n"
        "No decisions needed — it’s just about keeping you protected for the rest of your term.\n\n"
        "If you’d like, I can take a look at your details and let you know what to expect over the next year or so."
    ),
    "USED": (
        "Hi [customer_name], it’s Lia from Lincoln Audi.\n\n"
        "You’re now around 18 months away from the end of your agreement, so this is a good point for a quick check-in "
        "to make sure everything is on track.\n\n"
        "If you already have an idea of the type of car you might want next, I can start looking at options for you.\n"
        "Or if you’re open to it, I can also show you how a new Audi might work — you qualify for exclusive loyalty "
        "contributions as an existing customer.\n\n"
        "Just let me know what you'd prefer."
    ),
}


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2️⃣ Add LIA_EOT_18_INTROS

Insert this near the other intro / first-reply dictionaries:

# 18-MONTH FIRST-REPLY INTROS (NEW + USED)

LIA_EOT_18_INTROS = {
    "NEW": (
        "Thanks for getting back to me, [customer_name] — happy to help.\n\n"
        "Because you’re at the stage where the warranty has about 18 months left, it’s a great time just to make sure "
        "everything is covered and that there aren’t any surprises later on. Nothing urgent — just a quick look at your "
        "details and what the next part of your journey might look like.\n\n"
        "If you want, I can run through everything with you here.\n"
        "Or if you'd prefer something a little clearer, we can arrange a quick visit to the showroom so you can see your "
        "options properly.\n\n"
        "Which works best for you?"
    ),
    "USED": (
        "Thanks for coming back to me, [customer_name] — really appreciate it.\n\n"
        "At around 18 months to go, it’s a nice point to start shaping what your next steps might look like — whether "
        "that’s sticking with something similar, changing to something bigger or smaller, or exploring new Audi options, "
        "since you’re eligible for loyalty support.\n\n"
        "If you’ve got something in mind already, I can start searching for you.\n"
        "Or if you want a clearer picture, we can arrange a quick visit to the showroom to look at everything together.\n\n"
        "What would you prefer?"
    ),
}


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3️⃣ Add LIA_EOT_18_NUDGES

Insert this near your existing nudge templates:

# 18-MONTH NUDGE SEQUENCE

LIA_EOT_18_NUDGES = {
    "NUDGE_1_18": (
        "Hi [customer_name], just checking in — happy to help whenever you're ready.\n"
        "No rush at all, just wanted to make sure you saw my last message.\n\n"
        "If you’d like me to take a look at anything for you, just let me know here."
    ),
    "NUDGE_2_18": (
        "Hi [customer_name], something you might find useful…\n\n"
        "Because you're about 18 months from the end of your agreement, there are a few small things that can make a big "
        "difference later — especially around warranty coverage and planning ahead.\n\n"
        "If you'd like me to run a quick check for you, I can do that anytime."
    ),
    "NUDGE_3_18": (
        "Hi [customer_name], if now isn’t the best time to message, I can ask one of our advisors to give you a quick call "
        "instead — they can check everything for you and let you know what to expect for the rest of your term.\n\n"
        "Would you like me to arrange that?"
    ),
}


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4️⃣ Don’t change any existing logic

Do not modify:
	•	Tier classification
	•	classify_inbound_tier
	•	Existing EOT intro logic
	•	Nudge endpoint code
	•	process_inbound_message or DB logic

Only add these three new dictionaries.

After saving, please ensure:
	•	The file still has valid Python syntax
	•	All dicts are closed correctly
	•	The server runs without errors

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Once you’ve run that with the Agent, tell me “done” and we can either:
	•	Wire these into selection logic (if needed), or
	•	Move on to tightening 9/6/3-month alignment with these journeys.