Nice, we’re ready to let the Replit agent do the heavy lifting. Here’s the exact prompt you can paste into the Replit AI in your project.

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🧠 Replit Agent Prompt – Update 9-Month EOT Journey

Please update the 9-month end-of-term templates in:

app/lia_rules.py

Do not change any functions or logic. Only update the content for the 9-month templates (outbound, first reply intros, nudges / advisor bridge).

Wherever the file currently defines 9-month EOT templates (e.g. comments mentioning “9 months”, “EOT_9”, or similar), update them to use the following exact strings.

If there are no explicit 9-month blocks yet, create a small, clearly-labelled section for them alongside the other EOT templates (for example near the 12-month and 6-month sections), reusing whatever naming convention the file already uses for other milestones (EOT_12, EOT_6 etc).

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1️⃣ 9-Month Outbound – NEW

Use this text for the 9-month outbound message for NEW car customers (the very first message Lia sends at 9 months for new-car finance customers):

# 9-MONTH EOT OUTBOUND - NEW
EOT_9_OUTBOUND_NEW = (
    "Hi [customer_name], it’s Lia from Lincoln Audi.\n"
    "I’ve just reviewed your agreement and you’re now around 9 months from the end of your term.\n\n"
    "You still have unused loyalty support available on your account, and your car is currently sitting at a strong point "
    "in the market — this is often when customers can upgrade with little or no change in monthly cost.\n\n"
    "If there’s a particular model you’ve been considering, I can take a look and show you the best value options.\n\n"
    "Would you like me to check what’s available for you?"
)

If the file already uses a different variable or dict key for this (for example LIA_EOT_OUTBOUND["EOT_9_NEW"] or similar), please update that existing entry rather than having two versions. The important thing is that the 9-month NEW outbound now uses this content.

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2️⃣ 9-Month Outbound – USED

Use this for the 9-month outbound message for USED car customers:

# 9-MONTH EOT OUTBOUND - USED
EOT_9_OUTBOUND_USED = (
    "Hi [customer_name], it’s Lia from Lincoln Audi.\n"
    "I’ve just taken a look at your agreement — you’re now around 9 months from the end of your term.\n\n"
    "If there’s a type of car you’re thinking about for your next one, we can start exploring options early.\n"
    "Most customers at this stage also like to compare their current upgrade costs with the value of moving into a new Audi, "
    "especially as you qualify for exclusive loyalty support.\n\n"
    "Want me to take a look at the best value upgrade options for you?"
)

Again, if the code already has a 9-month USED outbound entry in a dictionary, update that entry’s string to this text instead of adding a duplicate.

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3️⃣ 9-Month First-Reply Intro – NEW

Use this for the first reply intro at 9 months for NEW customers (Lia’s first reply after the customer responds):

# 9-MONTH FIRST-REPLY INTRO - NEW
EOT_9_REPLY_INTRO_NEW = (
    "Thanks for getting back to me, [customer_name].\n\n"
    "You’re in a really good position at around 9 months to go — your car’s value is still strong in the market and you’ve "
    "got unused loyalty support on your account that can only be used towards an upgrade.\n\n"
    "Most customers at this point want to see what their options look like, especially if there’s a chance to improve the "
    "car without increasing monthly cost.\n\n"
    "Would you like me to show you the best value upgrade routes from here?"
)

Replace whatever existing 9-month NEW “intro” / “first reply” text is in the file with this.

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4️⃣ 9-Month First-Reply Intro – USED

Use this for the first reply intro at 9 months for USED customers:

# 9-MONTH FIRST-REPLY INTRO - USED
EOT_9_REPLY_INTRO_USED = (
    "Thanks for getting back to me, [customer_name].\n\n"
    "At around 9 months from the end of your term, it’s the ideal time to look at your next steps — whether that’s staying "
    "with something similar or seeing what a new Audi could look like, especially as you qualify for exclusive loyalty "
    "support.\n\n"
    "Most customers at this stage just want a clear idea of what their upgrade options actually are, so they can decide in "
    "their own time.\n\n"
    "Shall I take a look at the best value choices for you?"
)

Again, update the existing 9-month USED intro template, don’t duplicate.

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5️⃣ 9-Month Nudge 1

This is the first nudge at 9 months if the customer hasn’t responded:

# 9-MONTH NUDGE 1 (NEW & USED)
EOT_9_NUDGE_1 = (
    "Hi [customer_name], just checking in quickly.\n\n"
    "I had another look at your profile this morning and noticed you still have loyalty support sat on your account that can "
    "only be used before your agreement runs into the final months.\n\n"
    "Quite a few customers are surprised by how far it goes when we combine it with the strong resale value your current car "
    "still holds.\n\n"
    "Would you like me to show you the best value upgrade routes based on that?"
)

If there is already a 9-month nudge 1 template, update its content to match this.

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6️⃣ 9-Month Nudge 2

This is the second nudge at 9 months:

# 9-MONTH NUDGE 2 (NEW & USED)
EOT_9_NUDGE_2 = (
    "Hi [customer_name], no rush from me — I just didn’t want you to miss out.\n\n"
    "Your current car is still within the window where it qualifies for the strongest equity position and the loyalty "
    "support on your account is still available to use.\n\n"
    "If you’re even slightly curious about whether upgrading early could work without increasing your monthly cost, I can "
    "run a couple of options for you.\n\n"
    "Shall I take a look?"
)

Update the existing 9-month Nudge 2 template with this text.

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7️⃣ 9-Month Advisor Bridge (Nudge 3 / escalation)

This is the advisor bridge message for 9-month non-responders:

# 9-MONTH ADVISOR BRIDGE
EOT_9_ADVISOR_BRIDGE = (
    "Hi [customer_name], totally fine if now’s not the best time.\n\n"
    "If you prefer, I can ask one of our advisors to give you a quick call and talk you through what your upgrade options "
    "might look like — nothing formal, just a quick chat to see if there’s value in it for you.\n\n"
    "Would you like me to arrange that?"
)

If there is already a 9-month advisor-bridge / nudge 3 template, replace its content with this.

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Important:
	1.	Do not change any function names or call sites.
	2.	Reuse the existing naming / dict structure for 9-month templates if it already exists; just update the strings to match the content above.
	3.	Make sure there are no duplicate definitions for the same 9-month keys.
	4.	After editing, ensure app/lia_rules.py still has valid Python syntax and that the app can start without errors.

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Once that’s done, we can (if you want) do a quick set of Make test payloads together to sanity-check 9-month replies end-to-end.