Open the file app/lia_rules.py.

Find the LIA_TIER_BEHAVIOUR dictionary.

For each of the following keys, replace ONLY the `example_reply` (and add or replace `fallback_phone` where specified) with the exact text below.

Do not change the dictionary keys, descriptions, goals, or anything else.

1) For "T1_GENERAL", set:

    "example_reply": (
        "Thanks for your message — happy to help.\n"
        "The easiest next step is a quick visit to the showroom so we can look at everything properly for you.\n"
        "When suits you best?"
    ),

2) For "T2_SOFT_OBJECTION", set:

    "example_reply": (
        "I completely understand — lots of customers feel the same at first.\n"
        "They often felt it wasn’t the right time to come in, but once we walked through everything, "
        "they found it actually made things much clearer with no pressure at all.\n"
        "\n"
        "Would a quick visit next week work?"
    ),

    "fallback_phone": (
        "No problem — if getting in is tricky, we can do a short call instead.\n"
        "What works best for you?"
    ),

3) For "T3_HARD_STOP", set:

    "example_reply": (
        "Of course — I’ll update your preferences now and won’t contact you again.\n"
        "If you ever need anything in the future, you can still message me here."
    ),

4) For "T4_SCHEDULED", set:

    "example_reply": (
        "Absolutely — I’ll make a note and reach out then.\n"
        "No need to reply until you’re ready."
    ),

5) For "T5_MONEY", set:

    "example_reply": (
        "I totally understand — budgets are really important, and lots of customers feel the same before seeing all the options.\n"
        "They often felt the figures wouldn’t work, but once we reviewed contributions, equity and offers properly in the showroom, "
        "they found things were more flexible than expected.\n"
        "\n"
        "Shall I book you in for a quick visit to run through it?"
    ),

    "fallback_phone": (
        "No problem — if visiting is difficult, we can do a short call instead to talk it through.\n"
        "What works best for you?"
    ),

6) For "T6_SUPPORT", set:

    "example_reply": (
        "No problem — I’ll check the details and come back to you shortly with an update.\n"
        "\n"
        "While we’re in touch, if you’d like to review any options around your agreement or next car, I can also help with that."
    ),

After making these changes, save the file and do not modify anything else.