Prompt you can paste to Replit (CTO chat)

You can drop this straight into the CTO agent:

Task: Handle “I’m free all afternoon / this afternoon” as a same-day appointment/call instead of AWAITING_MANAGER

We’ve hit a UX gap.
Example message: “I’m free all afternoon” (or “I’m around this afternoon if you want to call”) is currently returning mode: AWAITING_MANAGER with an empty reply.

Desired behaviour:

Add a detection function in lia_ure.py, e.g. is_same_day_vague_time(text):

True when message contains “this afternoon”, “this morning”, “this evening”, “later today”, “free all afternoon”, “free this afternoon”, etc.

Only trigger when:

status == "active"

NOT in a complaints escalation (escalation_reason != "customer_issue")

NOT hard-blocked (DNC, paused, etc.).

When is_same_day_vague_time() is true:

Treat it like the existing vague time window logic, but using today’s date as the day.

Generate 2 realistic same-day slots based on now and opening hours, for example:

If now < 14:00 → offer 15:00 and 16:00

If now between 14:00–16:00 → offer the next whole hour and +30 mins (e.g. 16:00, 16:30)

If it’s already too late today (e.g. after last bookable slot) → fall back to the usual “pick a day” behaviour or escalate as you think best.

Set:

mode = "APPOINTMENT_TIME_CHOICES"

last_reply_type = "APPOINTMENT_TIME_CHOICES"

pending_day_display = "today"

pending_slot_options = [slot1, slot2]

appointment_status = "INVITED" if not already booked.

LIA reply example:

For a call context (if we’re in a T5 money phone-fallback template or similar):

“No problem – this afternoon works.
I can give you a quick call at 3:00pm or 4:30pm – which would you prefer?”

For a visit context (normal EOT planning):

“No problem – this afternoon works.
I’ve got 3:00pm or 4:30pm available to pop into Lincoln Audi – which suits you better?”

You can infer call vs visit from the current template/tier, consistent with existing logic.

Make sure this check runs before the generic needs_human_review → AWAITING_MANAGER early exit, so clear appointment intent stops us from unnecessarily escalating.

Add tests:

“I’m free all afternoon” → APPOINTMENT_TIME_CHOICES with two same-day slots.

“I’m free this afternoon if you want to call” when in a money concern / call-fallback path → offers 2 call times.

Guard: cold inbound “Are you open this afternoon?” (no prior context) should NOT auto-book – should remain T1_GENERAL or a simple info reply.

That will give us the behaviour you described: Lia turns “I’m free all afternoon” into “great, what exact time works?”, rather than panicking and throwing it at a manager.