{
  "agreement_number": "0000440141796331",
  "first_name": "Jonathan",
  "registration": "FY72UBT",
  "vehicle": "AUDI Q5 DIESEL ESTATE",
  "pressure_flag": "red",
  "journeys": ["renewal_12", "A5-Upgrade-Nov-Wk2", "post_appt_thanks"],
  "appointments": [
    { "id": 9, "status": "attended", "notes": "12 Nov at 2pm", "thanks_needed": true, "thanks_sent_at": null }
  ],
  "messages": [
    {
      "happened_at": "2025-11-06 15:27:32.964514+00",
      "direction": "outbound",
      "intent_label": "campaign_outreach",
      "template_slug": "offer_intro",
      "message_text": "Hi Jonathan, it's Lia from the Loyalty Team at Lincoln Audi. Your agreement has just flagged an upgrade opportunity — we've got something on A5-Upgrade-Nov-Wk2 that could suit your position. No pressure: I can send a quick overview, or we can pencil a short visit if you'd prefer. What works best for you?"
    },
    {
      "happened_at": "2025-11-06 16:41:02.513702+00",
      "direction": "inbound",
      "intent_label": "positive_intent",
      "template_slug": null,
      "message_text": "yes please"
    },
    {
      "happened_at": "2025-11-06 16:41:03.748544+00",
      "direction": "outbound",
      "intent_label": "appt_qualify",
      "template_slug": "appt_qualify",
      "message_text": "Brilliant — I can get that arranged. What day/time suits you best to pop in? Do you need a courtesy car? If there's a better number to reach you on, let me know."
    },
    {
      "happened_at": "2025-11-06 16:42:05.311288+00",
      "direction": "inbound",
      "intent_label": "positive_intent",
      "template_slug": null,
      "message_text": "Friday 10:30"
    },
    {
      "happened_at": "2025-11-06 16:42:06.016492+00",
      "direction": "outbound",
      "intent_label": "appt_confirm_hold",
      "template_slug": "appt_confirm_hold",
      "message_text": "Perfect — I've noted Friday 10:30. I'll ask one of the team to give you a quick ring to firm up the slot. If anything changes, just message me here."
    },
    {
      "happened_at": "2025-11-06 20:44:50.141008+00",
      "direction": "outbound",
      "intent_label": "appt_attended",
      "template_slug": "manager_mark_attended",
      "message_text": "Manager marked appointment as attended."
    }
  ]
}