[
  {
    "agreement_number": "0000440141796331",
    "first_name": "Jonathan",
    "registration": "FY72UBT",
    "last_at": "2025-11-06 20:44:50.141008+00",
    "last_dir": "outbound",
    "last_msg": "Manager marked appointment as attended.",
    "last_intent": "appt_attended",
    "hours_since_last": "12.3",
    "out_last90": 41,
    "in_last90": 39,
    "pressure_flag": "red",
    "campaign_tag": "post_appt_thanks"
  },
  {
    "agreement_number": "0000440155478070",
    "first_name": "Caroline",
    "registration": "FV73EWY",
    "last_at": "2025-11-06 15:28:01.508044+00",
    "last_dir": "outbound",
    "last_msg": "Hi Caroline, it's Lia from the Loyalty Team at Lincoln Audi. Your agreement has just flagged an upgrade opportunity — we've got something on A5-Upgrade-Nov-Wk2 that could suit your position. No pressure: I can send a quick overview, or we can pencil a short visit if you'd prefer. What works best for you?",
    "last_intent": "campaign_outreach",
    "hours_since_last": "17.6",
    "out_last90": 1,
    "in_last90": 0,
    "pressure_flag": "amber",
    "campaign_tag": "A5-Upgrade-Nov-Wk2"
  },
  {
    "agreement_number": "0000440155626729",
    "first_name": "David",
    "registration": "FY20LVM",
    "last_at": "2025-11-06 15:27:45.276821+00",
    "last_dir": "outbound",
    "last_msg": "Hi David, it's Lia from the Loyalty Team at Lincoln Audi. Your agreement has just flagged an upgrade opportunity — we've got something on A5-Upgrade-Nov-Wk2 that could suit your position. No pressure: I can send a quick overview, or we can pencil a short visit if you'd prefer. What works best for you?",
    "last_intent": "campaign_outreach",
    "hours_since_last": "17.6",
    "out_last90": 1,
    "in_last90": 0,
    "pressure_flag": "amber",
    "campaign_tag": "A5-Upgrade-Nov-Wk2"
  }
]